مطلوب للعمل (بنات) خدمه عملاء ف الشركة الدولية للصناعات الكيماوية
1 - 3 years Exp•Full-time
Heliopolis, Cairo
6 days agoEgypt
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Experience LevelFresh graduate
Education LevelBachelors Degree
Employment TypeFull-time
Workplace TypeOnsite
Description
المهام الوظيفية:
* استقبال استفسارات العملاء والرد عليها عبر الهاتف أو وسائل التواصل المختلفة.
* تقديم معلومات دقيقة عن المنتجات والعروض والخدمات المتاحة.
* متابعة طلبات العملاء وحل المشكلات والشكاوى بشكل احترافي.
* المساعدة في توجيه العملاء لاختيار المنتجات المناسبة لاحتياجاتهم.
* متابعة حالات الطلبات والاستبدال والاسترجاع عند الحاجة.
* تسجيل ملاحظات العملاء ورفعها للإدارة المختصة لتحسين مستوى الخدمة.
* الحفاظ على رضا العملاء وبناء تجربة إيجابية تعكس صورة الشركة.
* التعاون مع فرق المبيعات والمخازن لضمان تلبية احتياجات العملاء بكفاءة.
* الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء
Location
Egypt
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